Repair and maintenance
Practical care guidance and a direct path to approved parts and service.
Last updated June 26, 2026
Routine care
Wipe the frame, seat, grips, and wheels with a soft damp cloth and dry before storage. Remove grit, hair, and thread from wheel and axle areas.
Before each use, check that the frame is fully open, the folding latch is engaged, both brakes and parking locks work, the wheels are secure, and both handles are locked at the same height.
Repairs and replacement parts
Replacement wheels, brake parts, and seat components are available through Customer Care. Email support@novadermlab.com with the serial number, a photo, and a description of the part or service you need.
Do not drill, cut, heat, or modify the frame. Stop using the rollator if a wheel is loose, braking is uneven, the folding latch does not hold, or the frame appears damaged.