Contact Customer Care
One clear support address for product questions, reservations, returns, warranty, and service.
Last updated June 26, 2026
Email support
Email support@novadermlab.com. We aim to reply within one business day. Include your order or reservation email and serial number when relevant so we can help faster.
For a safety concern, stop using the product and put 'Safety concern' in the subject line with clear photos or video.
What we can help with
Product fit and features; reservation status; delivery questions; returns; warranty claims; replacement parts; maintenance guidance; retailer inquiries; and accessible manual formats.
How support is handled
Customer Care is currently email based so requests, photos, receipts, and service instructions stay in one traceable thread. Phone and in-person support are not currently offered.